Frequently Asked Questions
Everything you need to know about your Seestar journey.
What is the typical shipping time for a Seestar telescope?
Standard shipping usually takes 5-10 business days depending on your location. Once your order is processed, you will receive a tracking number via email to monitor your delivery.
Does the Seestar S50 come with a manufacturer warranty?
Yes, all Seestar products purchased through our store include a 2-year limited manufacturer warranty covering any defects in materials or workmanship.
What is your return policy if I am not satisfied?
We offer a 30-day return policy. Items must be in their original packaging and in like-new condition. Please contact our support team to initiate a Return Merchandise Authorization (RMA).
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Does the Seestar app require a subscription fee?
No, the Seestar app is completely free to download and use. You will receive all future firmware updates and sky database expansions at no additional cost.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to local import duties and taxes which are the responsibility of the customer.